This is a working strategy session, not a status-report meeting. Come prepared with numbers, problems, recommendations, and decisions needed. Every material discussion should connect back to revenue, customer value, execution speed, or removal of a business constraint.
Operating principles
for the day
Sacred sales time
Revenue-facing team members protect daily time for direct selling, clinic outreach, partner development, and revenue-generating follow-up.
Economic productivity
Direct revenue roles should generally target 3x-4x monthly revenue relative to their monthly cost. Example: $5,000 monthly cost should support roughly $15,000-$20,000 in attributable monthly revenue.
Existing clinics are a paid-for asset
Clinic Success is a revenue engine, not only a service function.
Events must be measurable
Pre-event targeting, appointments, lead capture, post-event follow-up, 30/60/90-day revenue, and event ROI.
AI must move from experimentation to operating leverage
Prioritize deployments that increase response speed, conversion, retention, productivity, or decision quality.
No vague action items
The day closes with Who, What, When for every major commitment.
The agenda
Thursday, September 24 · 10:00 AM – 4:00 PM
Pipeline, leads, qualified leads, appointments, show rate, close rate, AOV, outbound, rep-by-rep output, strategic partners, sacred sales time, and revenue-to-cost productivity.
Q4 sales targets by channel and person; required daily/weekly activities; explicit plan for improving show rate, close rate, and output per rep.
Lead volume, CPL, qualified-lead quality, attribution, paid media, nurture, website, content, webinars, medical advisors, case studies, COAs, and ownership of marketing operations.
Numerical Q4 demand-generation plan with budget, lead/SQL targets, source attribution, and one accountable owner.
Priority events, booth strategy, local/regional events, pre-booked appointments, target account lists, lead capture, ownership, follow-up cadence, and 30/60/90-day revenue attribution.
Formal event playbook, priority calendar, budget rules, sales ownership, and event ROI standard.
Active, never-purchased, at-risk and dormant clinics; first-order activation; reorders; retention; win-back; education; ClinicOS; product expansion; direct clinic outreach; sacred sales time for Clinic Success.
Clinic Success monthly revenue target plus specific activation, reorder, retention, reactivation, and outreach goals.
What is live vs. staging vs. unfinished? CRM, portal, attribution, Clinic Success systems, reorder workflows, master revenue dashboard, automation, data integrity, multi-provider fulfillment, and revenue-critical blockers.
Rank work Revenue Critical / Operational / Later and lock the next 30 days of engineering priorities.
AI appointment setting, lead follow-up, sales coaching, lead scoring, clinic outreach, win-back, marketing production, executive reporting, internal knowledge, customer support, and operations automation.
Select only 3-5 AI deployments with a named owner, launch date, and measurable economic impact.
COAs and third-party testing, QR verification, protocols, product positioning, sales/Clinic Success training, clinic education, compliance-safe messaging, and launch readiness.
Prioritize quality work and lock one consistent product-training plan across Sales, Clinic Success, Marketing, and partners.
What must be decided
before 4:00 PM
Discover Biologics Institute
Define what DBI should become, how it creates value for RRG, and what must be built in the next 90 days.
| DBI QUESTION | DECISION / DIRECTION | OWNER |
|---|---|---|
| Long-term vision | ||
| Primary audience | ||
| Core offering / value | ||
| Value to RRG | ||
| First programs to launch | ||
| Relationship / demand engine | ||
| Faculty / advisory structure | ||
| First 90-day milestones | ||
| Year-end success definition |
Who, What, When
Final 20 minutes. Turn every decision into execution.
One accountable person. Departments can support, but ownership is singular.
A specific deliverable, not an activity. Example: “Deliver Q4 sales plan with lead, appointment, show, close and revenue targets by rep.”
Set the deadline based on actual work required. A four-hour task should not automatically receive a seven-day deadline.
State how the team will know the task is complete and whether it worked.
| WHO | WHAT | WHEN | KPI / RESULT |
|---|---|---|---|
If an item does not have a clear owner, a precise deliverable, a real deadline, and a success measure, it is not an action item.